The board
Driscoll's- Hours
- Full time
- Where
- US - Red Bluff, California
- Posted
- Aug 17
The Nursery Systems Analyst is a P3-level role responsible for supporting critical DOTA Nursery systems, data processes, reporting, and technical issue resolution across Nursery, Finance, Distribution, and related teams.
This position provides Tier III support, troubleshooting, testing, bug tracking, reporting, process improvement, and technical bridge solutions. A key focus of the role is serving as the functional lead for the Support lane by coordinating day-to-day work, strengthening standards, mentoring colleagues, and creating reusable documentation and playbooks.
The ideal candidate brings strong technical experience with SQL, relational databases, Tableau, Excel PowerQuery, Microsoft Office/365, and troubleshooting methods.
What you'd do
- Support incoming Tier III requests for functionality and maintenance requests for DOTA Nursery systems.
- Perform triage assessment of escalated technical issues, technical troubleshooting, issue validation, and facilitate the request and incident process with Service Desk and other relevant teams in IS on behalf of end users.
- Serve as the functional lead for the Support lane of the operating model by helping coordinate day-to-day support execution, reinforce ownership, improve follow-through, and elevate consistency in how work is handled across the team.
- Lead efforts to identify, scope, design, and implement new technology projects from a Business perspective.
- Facilitate and/or participate in technical end user testing for Nursery systems development and implementations, bug fixes, and reports.
- Manage the bug tracking process for Business-led testing efforts.
- Using an intermediate to advanced level technical background, provide creative and thoughtful solutions to help reduce complexities and increase efficiencies with existing processes and functionality.
- Provide governance and process guidance for maintaining master data and product details in inventory system of record and other related systems.
- Utilize Tableau and other reporting tools to support advanced reporting needs within the Business teams.
- Utilize relevant feedback from users and colleagues to develop and implement process improvement strategies, improve prioritization of incoming requests, and strengthen customer-service-based support practices across the Nursery Systems team.
- Starts
- 2026-06-01