- Pay
- $128,000–$160,000/yr
- Where
- San Francisco, CA; New York, NY
- Posted
- Aug 24
Scale AI’s customer-facing engineering organization is one of the fastest-growing and most technically demanding in enterprise AI. Frontier Agentic Engineers sit at the center of our most strategic relationships; building, integrating, and troubleshooting directly with customers. Until now, there has been no dedicated enablement function to support them.
As Program Manager, Technical Enablement, you will build that function from the ground up. Your job is to make sure every engineer who joins this team ramps quickly and confidently, has access to an authoritative, maintained knowledge base they can actually trust, and stays sharp as Scale’s platform and product surface evolves.
What you'd do
- Design and launch a structured, role-based onboarding program for new FAE hires, taking engineers from environment setup through meaningful technical contribution within their first 30 days.
- Define fully ramped success criteria by role and communicate them clearly to new hires and their managers.
- Audit, consolidate, and maintain the authoritative technical knowledge base for customer-facing engineering, eliminating fragmentation, broken link chains, and stale documentation.
- Establish a review cadence to keep content current as the platform evolves; tag owners and set expiration dates for key docs.
- Create a clear document hierarchy so engineers always know which resources are canonical and which are deprecated.
- Work with internal experts to surface the right documentation for the right audience, distinguishing what a new hire needs on Day 1 from what an established engineer needs to go deep.
- Develop and maintain a recurring enablement cadence (live sessions, async updates, release summaries) that keeps tenured engineers up to date on new capabilities, product changes, and evolving enterprise use cases.
- Identify readiness gaps through feedback loops with managers and new hires, and develop targeted content to close them.
- Serve as the embedded enablement partner to FAE leadership, maintaining a close pulse on what the teams need as the business scales.
- Collaborate with the broader Enablement team to adapt existing GTM enablement content for engineering audiences and bring engineering learnings back to the org.
About Scale AI · Enterprise
At Scale, our mission is to develop reliable AI systems for the world's most important decisions. Our products provide the high-quality data and full-stack technologies that power the world's leading models, and help enterprises and governments build, deploy, and oversee AI applications that deliver real impact. We work closely with industry leaders like Meta, Ernst & Young, Mayo Clinic, Time Inc., the Government of Qatar, and U.S. government agencies including the Army and Air Force.