- Hours
- Full-time
- Where
- Santa Clara, CALIFORNIA
- Posted
- 6 days ago
You are a strategic operational partner enabling a GM to drive organizational effectiveness across a complex matrix (Product, Engineering, Design, Research, Marketing, GTM). You manage cross-functional coordination, protect executive time, maintain business rhythm, and ensure strategic initiatives stay on track. You operate with business acumen, sound judgment, and significant autonomy.
What you'd do
- Operating Rhythm & Business Cadence.
- Coordinate annual, quarterly, and monthly business cycles.
- Maintain weekly exec forums and monthly all-hands as predictable alignment touch points.
- Work with the GM to proactively shape focus around key business events (board cycles, planning seasons, product launches, financial closes). Cross-Functional Coordination
- Track major initiatives across functions.
- Flag dependencies and blockers before they become problems.
- Facilitate resolution when Product decisions impact Engineering timelines or GTM strategy affects prioritization.
- Maintain visibility into what's moving, stalled, or at risk across the organization. Calendar & Time Management
- Protect the GM's calendar for high-impact work.
- Ensure meetings have clear agendas, right participants, and defined outcomes.
What they want
- 7+ years supporting senior executives in complex, matrixed organizations at high-growth tech companies or large enterprises.
- Proven track record of strategic partnership owning outcomes beyond task completion.
- Experience coordinating across multiple functional leaders (product, engineering, marketing, finance, etc.).
- Business acumen and strategic thinking.
- Executive presence and credibility at all organizational levels.
- Sound judgment and absolute discretion with confidential information.
- Relationship-building skills and organizational awareness.
- Anticipates issues and brings solutions.
- Excellent written and verbal communication. Proficient in Microsoft Office, Outlook, Slack, and collaboration tools. Preferred Qualifications
- Experience supporting a P&L-accountable executive.
About ServiceNow · Product
It all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis. She cried tears of joy. That moment inspired Fred to build a company that could do that for everyone—freeing people from busywork so they could focus on meaningful work. Today, ServiceNow is the AI control tower for business reinvention. Our ServiceNow AI platform brings together any AI, any data, and any workflow— helping 85% of the Fortune 500® work smarter, faster, and better.