Customer Support Business Analyst Intern

Oshkosh

Hours: Full time
Where: McConnellsburg, Pennsylvania, United States
Posted: Sep 15

JLG began in 1969, when our founder, John L. Grove set out to resolve growing safety concerns in the construction industry. Since then we have been committed to understanding the challenges and delivering innovative solutions to the access market. We partner with customers to provide quality equipment, training opportunities and trusted support within the access industry. We are a global company, and our products—including mobile elevating work platforms, telehandlers, utility vehicles and accessories—can be found all over the world.

As a Customer Support Business Analyst Intern you will provide hands-on experience working on high-impact projects that contribute to business outcomes, along with mentorship from experienced professionals in customer support, technology strategy, and AI.

What they want

Pursuing a degree in Business Analytics, Information Systems, Computer Science, or a related field.
Strong analytical skills with the ability to interpret data, create insights, and identify actionable opportunities for improvement.
Basic understanding of AI principles, automation tools, and technology integration in customer support settings.
Experience or coursework related to agile project management, sprint planning, or similar methodologies is a plus.
Excellent problem-solving skills, with a proactive approach to identifying bottlenecks and inefficiencies.
Strong written and verbal communication skills, with the ability to present complex ideas clearly to both technical and non-technical audiences.
Comfortable working in a collaborative environment with cross-functional teams, including product managers, developers, and customer support agents.
Interest in or knowledge of the Construction, Agriculture, and Horticulture industries is a plus.
Experience with customer support platforms (e.g., Zendesk, Salesforce).
Exposure to AI-driven customer support tools, such as chatbots or automated ticketing systems.

Starts: 2026-09-15