The board
- Hours
- Full time
- Where
- Bellows Falls, VT
- Posted
- Sep 2
Sonnax Transmission Company
As a part of the global industrial organization Marmon Holdings—which is backed by Berkshire Hathaway—you’ll be doing things that matter, leading at every level, and winning a better way. We’re committed to making a positive impact on the world, providing you with diverse learning and working opportunities, and fostering a culture where everyone’s empowered to be their best.
The Account Specialist is responsible for building and maintaining strong customer relationships while delivering exceptional service and support throughout the order fulfillment process. This role serves as the primary point of contact for assigned accounts, managing customer inquiries, processing orders, coordinating with internal teams, and resolving issues in a timely and professional manner.
What you'd do
- Build and maintain strong relationships with assigned customer accounts.
- Process customer orders accurately and efficiently using the ERP system.
- Monitor order status, shipments, backorders, and delivery schedules while providing proactive updates to customers.
- Respond promptly to customer inquiries regarding products, pricing, availability, returns, and warranties.
- Collaborate with Sales, Planning, Production, Purchasing, Shipping, and Quality teams to resolve customer concerns and meet delivery expectations.
- Review customer demand, forecasts, and buying patterns to help identify opportunities for increased sales.
- Generate quotations and provide pricing in accordance with company policies.
- Coordinate return authorizations (RAs), credits, and product exchanges.
- Investigate and resolve customer complaints while maintaining a high level of customer satisfaction.
- Maintain accurate customer records, account notes, pricing, and contact information within company systems.
- Starts
- 2026-08-26