The board
- Hours
- Full time
- Where
- Kenosha, Wisconsin, United States of America
- Posted
- 5 days ago
Agency:
IMS
Job Function:
Account Management and Growth
Job Subfunction:
Account Management
Job Description:
What does a Client Services Rep do?
The Client Services Rep is responsible for assisting in duties associated with order processing, item/inventory maintenance, troubleshooting/issue resolution, and managing emails from our internal and external customers. This position reports to a Manager/Supervisor.
We value what makes you, you.
IMS is committed to building and maintaining a team that reflects the consumer base and communities that we serve. We know that when our associates are empowered to bring their whole selves to work, they feel valued and appreciated, and bring better results for our clients.
What you'd do
- Serve as daily internal contact for order management and associated inquiries
- Assist with special projects as necessary
- Manage incoming emails from varying internal sources
- Generate clear, consistent communication to internal and external team members regarding status and requirements of programs
- Work collaboratively with all Account Management, Client Services, Production, Finance and operations staff
- Facilitate accurate incoming inventory (item setup validation, PO’s and communication with the warehouse)
- Follow-through on exception reporting from beginning to end – generate reports, code items, follow-up with stakeholders, and problem solve as necessary to eliminate exceptions
- Prioritize orders and/or projects, including prompt expediting of emergency requests
- Maintain and distribute various reports as needed to ensure daily requirements are met
- High school diploma/GED
About Omnicom Group
IMS represents leading brands at the point of purchase – in store, online, and behind the scenes – including digital and traditional signage, print and POP, branded merchandise, and more. Our marketplace is solution agnostic, so our clients achieve best execution at lowest price throughout North America.
- Starts
- 2026-09-30