Process Management Associate, Provider Operations
Oscar Health · Business Operations
- Where
- Atlanta, Georgia, United States
- Posted
- Aug 25
Hi, we're Oscar. We're hiring a Process Management Associate to join our Network Operations Team.
Oscar is the first health insurance company built around a full stack technology platform and a relentless focus on serving our members. We started Oscar in 2012 to create the kind of health insurance company we would want for ourselves—one that behaves like a doctor in the family.
What you'd do
- Conduct comprehensive analysis of existing business processes, including process mapping, data collection, and identifying areas for improvement.
- Collaborate with stakeholders to gather requirements and determine process improvement objectives.
- Develop and implement process improvement strategies, including the creation of process documentation, standard operating procedures, and workflow diagrams.
- Utilize process management methodologies, such as Lean Six Sigma, to identify bottlenecks, inefficiencies, and areas of waste within existing processes.
- Facilitate process improvement workshops and meetings, providing guidance and support to cross-functional teams.
- Lead or participate in process improvement projects, ensuring successful implementation and achievement of desired outcomes.
- Monitor and track process performance using appropriate metrics and tools, identifying trends and areas requiring further attention.
- Prepare and present reports and recommendations to management, summarizing findings, progress, and outcomes of process improvement initiatives.
- Collaborate with Technology, Product, and Engineering teams to identify and implement process automation opportunities.
- Stay updated on industry best practices and emerging trends in process management, continually seeking opportunities to enhance processes and drive efficiencies.
What they want
- A bachelor's degree or 3+ years commensurate experience
- 3+ years of work experience in process management, process improvement or similar.
- 2+ years of experience using process management methodologies, such as Lean Six Sigma, BPMN, or similar frameworks.
- 2+ years of experience with end to end process management and mapping
About Oscar Health · Business Operations
We are seeking a detail-oriented and analytical Process Management Associate to join our Network Operations Team. The primary responsibility of this role is to create, analyze and evaluate existing business processes, identify areas for improvement, and develop and implement effective process improvement strategies.