The board
- Where
- Los Angeles, CA
- Posted
- Aug 24
In the past, to be a successful restaurateur, you simply had to have a passion for food and a passion for people - but to succeed as a digital restaurateur you also need to have a passion for technology. We believe in the joy of serving others, and that's why we created Otter – to help restaurateurs succeed in online food delivery. Restaurants around the world, both large and small, including Chick-fil-A, Ben & Jerry’s, KFC, and Eataly trust our software to power their delivery business. We increase sales, reduce order issues, and decrease delivery headaches.
We are looking for a Solutions Engineer who combines strong technical problem-solving skills with customer/partner-facing relationship management and operational leadership.
In this role, you will manage complex technical relationships with POS providers and restaurant partners, support strategic integrations, and handle escalated…
What you'd do
- Manage key technical relationships with external POS providers and restaurant groups across regional and global markets
- Own merchant technical discoveries (Sales Eng), technical deployment, and execution for both one-to-one and scaled partner engagements
- Support Enterprise and Strategic Sales Engineering in pre-sales technical conversations
- Ensure smooth integration and expansion of new technology solutions
- Handle complex escalated technical requests from internal teams and high-visibility customers
- Diagnose, troubleshoot, and resolve production issues with urgency and empathy
- Perform configuration changes, deployments, and product expansions
- Establish clear scope, documentation, and ETA expectations for technical engagements
- Develop workarounds and scalable solutions when standard paths do not exist
- Partner closely with Product, Engineering, Operations, and Customer Success teams
What they want
- 2 to 5 years of customer-facing technical support, technical operations, or technical account management experience
- Experience managing technical projects or coordinating implementations
- Experience working with POS systems, restaurant technology, or delivery platforms is highly preferred
- Experience working in production systems in cloud environments such as GCP or AWS
- Strong technical troubleshooting and root cause analysis skills
- Working knowledge of SQL
- Familiar with at least one language, JS or Python preferred
- Familiarity with APIs and high-level software architecture concepts
- Experience with monitoring tools and production systems
- Experience with JIRA or similar project management tools is a plus
What you get
- Demand for online food delivery is growing really fast! In the last 5 years, just in the US, the overall market has expanded 10X from $10B to $100B, and could expand to $500bn- $1T by 2030.
- Changing the restaurant industry: You’ll be part of a team that helps restaurants succeed in online food delivery.
- Collaborative environment: You will receive support and guidance from experienced colleagues and managers, helping you to learn, grow and achieve your goals, and you’ll work closely with other teams to ensure our customer’s success.
- Medical, dental, and vision insurance (multiple plans, incl. HSA options).
- Company-paid life and disability insurance (short- and long-term).
- Voluntary insurance: accident, critical illness, hospital indemnity.
- Optional supplemental life insurance for self, spouse, and children.
- Pet insurance discount.
- 401(k).
- Health Savings Account (HSA)