The board
- Hours
- Part time
- Where
- Chicago - 125 S Franklin
- Posted
- Sep 18
To be considered for this position, applications and resumes are accepted only through our careers site by directly applying to the posted job. We do not accept unsolicited resumes or sales solicitations from staffing agencies. Any OCC employee wishing to submit a referral must do so through their Workday account. Any resume submitted outside of an active job posting will not be considered for employment.
INTERNS AND SEASONAL INTERNS ARE ELIGIBLE ONLY FOR PAID SICK LEAVE ACCRUED BASED ON HOURS WORKED. NO OTHER BENEFIT INCLUDING TECHNOLOGY STIPEND APPLY TO INTERNS OR SEASONAL INTERNS
Location: Chicago
Internship type: Year-round intern (1,000 hours max, January 2027–December 2027)
Hybrid Work Program
OCC operates under a Hybrid Work Program which, absent an approved exception, requires employees to work from an OCC office at least 3 days per week.
What you'd do
- Log incoming tickets in ServiceNow with complete detail, including user information, issue description, screenshots, and timestamps
- Categorize and prioritize tickets based on issue type and urgency
- Check ServiceNow for duplicate or related tickets before treating an issue as isolated
- Provide first-level troubleshooting for hardware, software, and connectivity issues
- Reset passwords and unlock user accounts in accordance with security procedures
- Provision applications to users for VDI
- Assist with basic network connectivity issues, including Wi-Fi and VPN access
- Escalate unresolved or complex issues to Level 2/3 support with clear documentation of steps already taken
- Follow up with users to confirm issue resolution and close tickets appropriately
- Maintain and update knowledge base articles or internal documentation as needed
What you get
- The salary range listed for any given position is exclusive of fringe benefits and potential bonuses. If hired at OCC, your final base salary compensation will be determined by factors such as skills, experience and/or education.
- In addition, we believe in the importance of pay equity and consider internal equity of our current team members as part of any final offer.
- We typically do not hire at the maximum of the range in order to allow for future and continued salary growth. We also offer a substantial benefits package as noted on
- All employees may be eligible for a discretionary bonus. Discretionary bonuses are based on various factors, including, but not limited to, company and individual performance and are not guaranteed.
About OCC
A World Class Clearing Organization The Options Clearing Corporation (OCC) is the world's largest equity derivatives clearing organization. Founded in 1973, OCC is dedicated to promoting stability and market integrity by delivering clearing and settlement services for options, futures and securities lending transactions. As a Systemically Important Financial Market Utility (SIFMU), OCC operates under the jurisdiction of the U.S. Securities and Exchange Commission (SEC), the U.S.
- Starts
- 2026-09-18