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IT Support Analyst

Handshake · Engineering

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Pay
$80K – $100K
Where
San Francisco, CA
Posted
Aug 3

Handshake was founded on a simple belief that everyone deserves a path to a great career, regardless of where they went to school or who they know. Today, we power 25 million job seekers, 1 million+ employers, and 1,600 educational institutions.

In 2025, we started Handshake AI and built the fastest-growing AI data business in history. We work directly with frontier AI lab researchers to create evaluations, publish benchmarks, and push the boundary of data. We’ve grown from $0 to ~$1B run rate and pay ~$60M to over 30K individuals every month.

We're looking for an IT Support Analyst to help deliver an exceptional technology experience for our employees.

What you'd do

  • Support onboarding and offboarding workflows
  • Assist with identity and access management (Okta, Google Workspace, etc.)
  • Help administer endpoint management platforms (Jamf, Kandji, JumpCloud, Intune, or similar)
  • Manage software provisioning, license assignments, and asset tracking
  • Identify recurring issues and recommend process improvements or automation opportunities
  • Maintain internal documentation and knowledge base articles
  • Partner with Security to support device compliance and access management
  • Assist with IT projects, tool implementations, and operational improvements
  • Participate in incident response and troubleshooting efforts as needed
  • Partner with People Ops, Finance, Security, and Engineering to support day-to-day technology needs

What they want

  • Provide Tier 1 and Tier 2 support across hardware, SaaS applications, identity systems, and collaboration tools
  • Troubleshoot and resolve technical issues with a focus on delivering an excellent employee experience
  • Support remote and hybrid employees across multiple time zones
  • Escalate complex issues when appropriate while owning tickets through resolution
  • 2–4 years of IT support experience, preferably in a SaaS, startup, or fast-paced environment
  • Experience supporting macOS (Windows experience is a plus)
  • Google Workspace
  • Slack
  • Okta or another identity provider

What you get

  • Shape how every career evolves in the AI economy, at global scale, with impact your friends, family, and peers can see and feel
  • Partner hand-in-hand with world-class AI labs, Fortune 500 partners, and the world’s top educational institutions
  • Work alongside engineers, scientists, operators, and leaders from Palantir, Meta, Scale AI, and former YC founders
  • Build a massive, fast-growing business with billions in revenue