The board
- Hours
- Full time
- Where
- Greater Charlotte Area, United States
- Posted
- Sep 2
The Analyst, Live Service is responsible for providing pre-trade and post-trade operational support. Reporting to the Manager, Live Service, this is a high-impact, market-facing role that sits at the heart of the LSE 24/5 operating model, helping ensure the smooth operation of extended-hours trading. The role plays a critical part in maintaining market integrity and resilience through activities such as stock suspensions, trading cycle interventions, order deletions, and real-time market monitoring.
The Live Service Team delivers real-time operational support and middle-office services across the London Stock Exchange and Turquoise markets.
What you'd do
- Support extended-hours trading operations as part of the LSE 24/5 operating model, handling and resolving live-service and post-trade issues to ensure market stability, operational resilience, and high-quality client service.
- Act as an operational escalation point for market events and incidents, coordinating with business, technology, and external partners to drive timely resolution and minimize market impact.
- Undertake market recovery actions for the LSE 24/5 market, including alternative site recovery, late market and manual market start-ups, trading halts and resumptions, instrument suspensions and resumptions, and partition recovery.
- Provide real-time operational support for market activities across the LSE 24/5 market.
- Perform structured shift handovers and maintain operational continuity across regional teams supporting the LSE 24/5 market.
- Identify and minimize risks within pre-trade and post-trade operations by reviewing risk indicators and tracking actions to remediate control gaps.
- Lead and maintain real-time static and multifaceted instrument and reference data.
- Act as the first-line operational support contact for client queries, issues, and disputes.
- Collaborate optimally across products, teams, and business areas to deliver robust services and support continuous improvement initiatives.
- Proposed desk coverage is from 11:00 a.m. to 7:00 p.m.
What they want
- Minimum 4 years' experience in a similar role supporting financial clients, with proven customer service skills.
- Strong attention to detail, accuracy, and the ability to work to deadlines under pressure.
- Ability to work flexibly across extended trading hours.
- Experience working in professional, client-focused environments where detailed processes and procedures must be followed.
- Confident phenomenal teammate with strong interpersonal skills and a can-do attitude.
- Knowledge of equities and financial markets.
- Starts
- 2026-09-01