Account Services Associate

What you'd do

• Provides customer service via phone, email, and chat for account updates, new account requests, tax questions, marketing attributes, and general inquiries.
• Creates and maintains customer account data in SAP, including billing, shipping, contact, and purchasing information.
• Serves as the primary point-of-contact for account-related issues. Partners with internal teams to resolve customer concerns.
• Processes customer credit applications.
• Validates tax exemption documents, codes tax exemptions and concessions to accounts, and corrects system generated tax inaccuracies.
• Investigates undeliverable shipments. Updates shipping information with carriers and in the master record as needed.
• Maintains quality and departmental metrics.
• Refers complex, unusual problems to supervisor.
• Under general supervision, exercises some judgment in accordance with well-defined policies, procedures, and techniques. Work typically involves regular review of output by a senior coworker or supervisor.
• None.

What they want

• HS Diploma or GED strongly preferred. Specialized skills training/certification may be required. Generally 2-5 years of experience in area of responsibility.