The board
Opportunity
OperationsEngineering
Hardware Fleet Operations Specialist
Sony Interactive Entertainment · Core Engineering
- Where
- United States, Aliso Viejo, CA
- Posted
- Sep 28
Why Sony Interactive Entertainment?
Sony Interactive Entertainment isn’t just the Best Place to Play — it’s also the Best Place to Work. Sony Interactive Entertainment (SIE) is the company behind the PlayStation brand. As a subsidiary of Sony Group Corporation, we’re part of a proud legacy of innovation and excellence. SIE is a dynamic technology company, delivering cutting-edge hardware and network services to more than 100 million people and an entertainment leader, home to some of the most beloved and recognizable intellectual properties (IP) in the world.
What you'd do
- Respond to operational support requests in a 24/5 environment, meeting SLAs and prioritizing work across internal customers and cross-functional teams.
- Troubleshoot and support Linux-based hardware systems using terminal-based tools, addressing issues that require investigation beyond existing documentation.
- Identify recurring operational issues and work with engineering teams to stabilize and operationalize support workflows.
- Create, update, and maintain runbooks, troubleshooting guides, and internal documentation based on real-world support findings.
- Develop and maintain lightweight scripts or simple automation to reduce manual tasks and improve operational consistency.
- Support the transition of operational workloads from engineering teams into the Hardware Fleet Operations team.