IT Workstation Support Intern

What you'd do

• Respond directly to technical questions or issues, or refer them to the appropriate employee or group in a timely manner.
• Utilize in-house and Internet resources when researching solutions for job related issues.
• Keep current in technology and continuously expand knowledge through training and review of industry literature.
• Assist the Senior Workstation Specialists during large-scale projects related to workstation hardware, applications, and/or workstation OS upgrades. Work in coordination with the IT Service Desk in the Field Analyst capacity when assigned.
• Support Server and Network groups with regard to issues involving multiple workstations. Additionally, support all other IT disciplines as needed with regard to workstation issues.
• Address assigned work as defined in current call tracking tool.
• Adhere to current Service Level Agreements with regard to priorities and defined timelines for solution delivery.
• Investigate and resolve workstation problems regarding PC client OS, applications, and/or hardware.
• Resolve workstation problems with respect to their interaction locally and their participation on the NJM network.
• For hardware problems, initiate troubleshooting steps to resolve.
• If outside service is required, determine responsible vendor and take appropriate action.
• Provide support and advice to end-users in relation to PC software and hardware.
• Continuous Improvement efforts through Documenting Events & Procedures - Procedures for recurring activities need to be documented completely using existing templates and screen shots to create standard forms which are easily understood by co-workers.
• Work Orders, RFC's, Incident and Problem tickets need to be completely documented so that Management and co-workers gain a complete picture of what transpired by reading the tickets.
• Descriptions of problems and resolutions to the problems are completely documented so the knowledge can be reused by co-workers.
• Status information is recorded promptly on Work Orders and Assigned tickets so that accurate, complete status is always available by reading the assigned Ticket.
• Status indicators, all dates and other fields (e.g. impact, priority) on tickets are accurately and completely valued.

What they want

• Current Sophomore or Junior pursuing their Bachelors Degree
• Hands-on experience with Microsoft Windows support
• General knowledge and experience with Microsoft SCCM
• Experience with Ivanti, Adobe, iOS, and other 3rd party migration and personalization tools
• Hands-on experience with Microsoft Office products.
• General knowledge of active directory and group policy
• Experience with Dell Optiplex desktop line
• Experience with IBM/Lenovo hardware line
• Cumulative GPA 3.0 or greater
• Commutable to our West Trenton, New Jersey office