The board
Checkr · Operations- Pay
- $18.27–$23.08/hr
- Where
- Nashville, Tennessee, United States
- Posted
- 5 days ago
Checkr is building the data platform to power safe and fair decisions. Over 140,000 companies and millions of people rely on Checkr for AI verification in the moments that matter most: getting a new job, a new place to live, a car ride, childcare, even a date. Customers include Uber, Pennymac, Airbnb, Doordash, and Anthropic.
We’re a team that thrives on solving complex problems with innovative solutions that advance our mission. Checkr is recognized on Forbes Cloud 100 2025 List and is a Y Combinator 2024 Breakthrough Company.
This Customer Support Representative I role reports to the Senior Manager, Operations and will be among the first Customer Support agents in Checkr's Nashville office, providing fast, empathetic, omnichannel support across email, chat, and voice.
What you'd do
- 2+ years of experience in B2B customer support, customer success, or technical support, SaaS environment preferred
- Comfortable navigating complex software ecosystems and confident using AI tools to move faster, while catching when their output is wrong
- Exceptional written and verbal communication skills, with the presence to control a conversation and de-escalate a frustrated customer
- A genuine problem-solver's mindset: complex, ambiguous issues energize you rather than drain you, and you use SOPs as a guide, not a script
- Curiosity about how our product, policies, and compliance requirements fit together, with a bias toward learning the why, not just the how
- An A-player mindset with a strong bias for action: you raise the bar, move with urgency, stay resilient through ambiguity, and take ownership to deliver meaningful outcomes
What you get
- A fast-paced and collaborative environment
- Learning and development allowance
- Competitive cash and equity compensation, and opportunity for advancement
- 100% medical, dental, and vision coverage
- Up to $25K reimbursement for fertility, adoption, and parental planning services
- Flexible PTO policy
- Monthly wellness stipend