Wealth Operations and Complex Case Support Specialist

What you'd do

• Lead end-to-end implementation oversight for large, complex, and multi-product wealth cases, ensuring post-sale activity advances through funding, execution, and completion with clear ownership and accountability.
• Serve as a senior escalation and advisory partner to investment advisers, third-party sponsors, and internal teams, translating complex requirements into practical execution plans and timely next steps.
• Provide high-touch guidance across required processes, systems, documentation, account structures, sequencing, and dependencies while reinforcing advisor ownership and avoiding duplication of existing responsibilities.
• Coordinate cross-functional execution with Business Development, Service, Trading Operations, Compliance, Licensing, clearing partners, custodians, and platform sponsors to resolve barriers and maintain momentum on priority cases.
• Evaluate operational risk, handoffs, escalation points, and process gaps; proactively recommend solutions that reduce advisor friction, improve client delivery, and strengthen controls.
• Develop and support training, reference materials, and process guidance for relevant products, platforms, and workflows to build field and internal partner capability.
• Contribute to pilot programs and evolving service models by identifying implementation themes, documenting lessons learned, and supporting scalable improvements for complex-case support.

What they want

• Demonstrated experience in wealth management operations, including exposure to advisory, annuity, and/or alternative investment products
• Strong working knowledge of complex operational workflows, systems, and documentation requirements
• Experience partnering directly with advisors or frontline teams in execution‑heavy environments
• Proven ability to manage multiple dependencies, handoffs, and escalation points
• Clear, calm communication skills with the ability to explain complex processes step by step
• Sound judgment, accountability, and comfort operating in evolving or pilot environments