The board
- Where
- Boston, MA
- Posted
- Aug 10
At Lyft, our purpose is to serve and connect. We aim to achieve this by cultivating a work environment where all team members belong and have the opportunity to thrive.
Lyft Urban Solutions is the operator of six bikeshare systems across the country, including Bluebikes, the Boston area’s public bike share system. We’re looking for an Operations Specialist who wants to continue the micromobility revolution.
As the Operations Specialist, you will support the General Manager of Bluebikes in developing and executing operational plans with a consistent eye towards service quality, operational excellence, continuous improvement, and the overall customer experience.
What you'd do
- Ensure smooth daily field operations: monitor performance, create/refine playbooks and SOPs, support workforce planning, oversee aspects of contractor relationship management, and perform occasional quality checks in field and depot
- Conduct deep-dive analysis to identify root causes of issues, using insights from field operations and data to collaborate with teams, implement solutions, and drive performance improvements
- Own end-to-end processes like invoicing and asset tracking to support the success of the business
- Audit performance of functional areas against SLAs, proactively identifying and escalating risks and inefficiencies
- Support the Bluebikes team in maintaining relationships with our city partners and addressing market-specific operational issues or special projects
- Communicate clearly and confidently with stakeholders, clients, and vendors, tackling challenging conversations when necessary
- Manage shifting priorities effectively, adapting to dynamic needs while maintaining a positive, solution-oriented attitude
- Bachelor’s degree or 4+ years of experience overseeing operations in a complex, fast-moving, rapidly changing environment such as a distribution warehouse, marketplace, or delivery operation
- Experience using Google Sheets and other data analysis tools to identify inefficiencies and propose solutions
- Excellent organizational and time management skills
What you get
- Great medical, dental, and vision insurance options with additional programs available when enrolled
- Mental health benefits
- Family building benefits
- Child care and pet benefits
- 401(k) plan with company match to help save for your future
- In addition to 12 observed holidays, salaried team members have discretionary paid time off, hourly team members have 15 days paid time off
- 18 weeks of paid parental leave. Biological, adoptive, and foster parents are all eligible
- Subsidized commuter benefits
- Monthly Lyft credits and complimentary Lyft Pink membership