The board
Cortica · Scheduling- Where
- San Diego, California, United States
- Posted
- 3 days ago
Cortica is looking for a Scheduling Care Coordinator to join our growing multi-disciplinary team.
In this role, you will work collaboratively with teammates to create optimal schedule plans and care coordination based on recommendations for Cortica clients under the direction of the Scheduling Care Supervisor and Regional Scheduling Manager. This role will allow you to utilize critical thinking and organizational skills to plan, build and execute comprehensive care.
We are a rapidly growing healthcare company pioneering the most effective treatment methods for children with neurodevelopmental differences. Our mission is to design and deliver life-changing care – one child, one family, one community at a time. Ultimately, we envision a world that cultivates the full potential of every child.
What you'd do
- Work collaboratively with a Scheduling Care Supervisor and Regional Scheduling Manager to understand the scheduling guidelines and implement processes them in order achieve optimal scheduling plans for Cortica clients
- Create optimal schedule plans and care coordination based on received clinical recommendations
- Identify and correct problems relating to scheduling fills, cancelations, scheduling conflicts, and EMR errors/fixes with guidance from Scheduling Care Supervisor and Regional Scheduling Manager
- Manage appointment cancellations and arrange for substitute coverage and/or make up sessions according to the Scheduling Equity Guidelines
- Provide patient and therapist scheduling updates utilizing email or instant communication
- Collaborate with teammates and communicating properly within the scheduling team to create optimum treatment plans for Cortica clients
- Take initiative to identify client demands, scheduling roadblocks and communicating the findings to through the existing line of communication and authority
- Process therapist availability and PTO changes after supervisor approval through Scheduling Helpdesk
- Place pre-authorizations and submitting patient benefits cases for all services when needed
- Handle a heavy volume of calls, emails, portal messages while managing helpdesk tickets assigned internally